service excellence keeps you in the black.
in the black.
Who are you going to call? 1-800-FTL-HELP
Breakdowns happen. But a breakdown shouldn't be cause for a meltdown.
For emergency issues, please call the Freightliner Customer Assistance Center
at 1-800-FTL-HELP, 24 hours a day/7 days a week.
Freightliner Trucks offers comprehensive, 24/7 customer support and has one of the largest dealer and service networks in the industry. Its commitment to innovation, technology and responsive customer relationships makes it
easy to understand why Freightliner Trucks are the best-selling brand of heavy-duty trucks in North America.
Service and warranty you expect
Owning a Freightliner comes with many advantages of driving a truck with top-quality workmanship, industry-leading-innovation, and durability that exceeds the competition. You’re also eligible for many levels of service, including full-service maintenance solutions that operate on flexible scheduling, rapid breakdown response to get you in for repairs more quickly, and budgeting advice to ensure servicing your vehicle doesn’t keep you off the road too long.
Every new Freightliner vehicle is provided with a limited warranty that covers defects in materials and/or workmanship. These defects will be repaired, free of charge, within the warranty period. For details about your specific coverage, please contact your local dealer directly.
Unlock the power to vehicle data with Virtual Technician
A check engine light on your Cascadia Evolution could mean anything from
an easy fix to a critical engine failure. That's why your new truck comes with a
Detroit™ Virtual Technician™ integrated remote diagnostic system that takes the
guesswork out of truck maintenance – increasing uptime and reducing maintenance costs.
Virtual Technician will allow you to make informed decisions about your vehicle when it generates an engine fault code. Within minutes of a fault code, you'll receive e-mail instructions with a preliminary diagnosis, recommendations, and, if needed, directions to the nearest service location. By servicing your vehicle when it’s truly needed, you’ll save time, money, and aggravation.
Here's how it works in five easy steps:
Fault Occurs. The Virtual Technician hardware detects engine fault codes.
Data Transmitted. A report of the issue is automatically sent to the Detroit Customer Support Center.
Expert Analysis. Detroit Customer Support engineers investigate severe situations and identify solutions.
Alert Sent. You receive an email report including a diagnosis and recommended course of action.
Fault Resolution. If the fault code requires immediate attention, our engineers will direct you to the closest service outlet with the required parts in stock.